Privacy Policy

Last updated: January 2024

Introduction

cliff-point is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

• Name and contact details (email address, postal address)
• Property requirements and preferences
• Budget and financial information relevant to property search
• Employment and reference information
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website address
• Device information

How We Use Your Information

We use your personal information to:

• Provide property search and consultation services
• Communicate with you about your enquiries
• Process service agreements and payments
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to provide services you have requested
• Legitimate interests: to improve our services and communicate relevant information
• Consent: where you have given specific consent for particular processing activities
• Legal obligation: where we are required by law to process your data

Data Sharing

We may share your information with:

• Landlords and letting agents in connection with property viewings
• Service providers who assist our operations (subject to confidentiality agreements)
• Professional advisors including legal and accounting firms
• Regulatory authorities where required by law

We do not sell your personal information to third parties.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of six years following completion of services. Some records may be retained longer where required by law or for legitimate business purposes.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place.

Contact Information

For privacy-related enquiries or to exercise your rights:

cliff-point
14 St Peter's Square
Manchester, M2 3DE
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.